Microswab

Shipping

All orders ship via UPS. Shipping rates are calculated at checkout based on destination, package weight, and selected service.

Processing Time
Orders are processed within 1–3 business days, excluding weekends and holidays. Orders ship only after payment is confirmed.

Domestic Shipping (United States)

• UPS Ground: 1–5 business days depending on destination
• UPS 2nd Day Air: 2 business days

Delivery times are estimates and are not guaranteed. Carrier delays, weather, or service disruptions may affect delivery.

International Shipping

We ship internationally via UPS Worldwide Saver. Delivery times vary by destination. Customs processing may add additional time. Customers are responsible for any duties, taxes, or import fees charged upon delivery.

Order Tracking
You'll receive a tracking number via email once your order ships. Tracking is provided by UPS and may occasionally show delays between scans.

Lost or Missing Packages
Once your order is with UPS, delivery responsibility transfers to the carrier. If your tracking shows "delivered" but you haven't received your package, please check with household members or building management and contact UPS directly to open an investigation.

In-Person Pickup
My Megu is located in Las Vegas, NV. In-person pickup is often available Thursday–Sunday, 10 AM–2 PM, though availability may vary. View pickup details

Questions?
Email us at contact@mymegu.co or visit our full Shipping Policy.

due to the hygienic nature of professional beauty products, all sales are final once items have been opened or used.

returns
returns may be accepted in exchange for store credit explicitly for unused items in their original condition and packaging within 30 days after delivery. customers are responsible for return shipping unless the item arrived damaged or incorrect.

damaged or incorrect items
if your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can help resolve the issue.


refunds
once an approved return is received and inspected, refunds will be issued to store credit

need more details?
for full return and refund terms, please visit our return & refund policy.