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Our Policies
Terms & Conditions
- Lash lift solutions and other professional-use products are for trained, licensed professionals only. It’s your responsibility to confirm use is allowed by your state or local board.
- Results vary with lash condition, technique, timing and environment, so results aren’t guaranteed.
- Discounts can’t be combined unless stated, and promotions may change or end at any time.
- Please contact us at contact@mymegu.co before opening a chargeback.
Shipping & Processing
- Orders process in 1–3 business days (excluding weekends and holidays).
- Contiguous US ships via UPS: Ground (1–5 business days) or 2nd Day Air (2 business days).
- Hawaii & Alaska ship via USPS and require a signature on delivery.
- International: customs fees, duties, VAT and import taxes aren’t included and are the customer’s responsibility.
- Double-check your shipping address. Once a package is with the carrier, we can’t cover lost, stolen or “delivered” packages.
Returns
- Opened or used products are final sale for health and hygiene reasons.
- Digital products (courses, e-books, PDF guides) are final sale.
- Unopened, unused items may qualify for store credit only within 30 days of delivery. Contact us before sending anything back.
- Damaged, defective or incorrect items must be reported within 7 days of delivery with your order number and photos.
- Apply discount and affiliate codes before checkout. We can’t add them after the order is placed.