balm and essence

processing time

orders typically ship within 1–3 business days from las vegas, nevada.

shipping methods
all orders ship via usps:

• usps ground advantage
• usps priority mail

shipping speed depends on the service selected at checkout and the destination.

domestic delivery estimates

• ground advantage: ~2–5 business days
• priority mail: ~1–3 business days

delivery times are estimates provided by usps and are not guaranteed.

international shipping

my megu ships internationally to many countries. import regulations vary by country, and customers are responsible for any customs duties, taxes, or tariffs charged upon delivery.

in person pickup

my megu is located in las vegas, nv

in-person pickup is often available 10am-2pm thurs-sun, though availability may vary.

read about in-person pick up details here

order tracking

once your order ships, you will receive a tracking number via email.

shipping delays

once a package has been handed to usps, delivery timing is determined by the carrier. occasional delays may occur due to weather, routing, or high shipping volume.

need more details?


for full shipping terms and policies, please visit our shipping policy.

due to the hygienic nature of professional beauty products, all sales are final once items have been opened or used.

returns
returns may be accepted in exchange for store credit explicitly for unused items in their original condition and packaging within 30 days after delivery. customers are responsible for return shipping unless the item arrived damaged or incorrect.

damaged or incorrect items
if your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can help resolve the issue.


refunds
once an approved return is received and inspected, refunds will be issued to store credit

need more details?
for full return and refund terms, please visit our return & refund policy.